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How to Reconnect or Update Your Stripe Account

Learn how to reconnect or update your Stripe account on Perspire.tv if your connection is lost or your banking details change.

Written by Stephen Sullivan

If your Stripe account becomes disconnected or you need to update your banking details here is how to manage your Stripe connection on Perspire.tv.

Why Would I Need to Reconnect or Update Stripe?

There are a few common reasons you may need to revisit your Stripe connection:

  • Your Stripe account was disconnected or deauthorized

  • You changed your bank account and need to update your details in Stripe

  • You created a new Stripe account and want to connect it instead

  • Your Stripe account requires reverification due to updated identity or banking requirements

  • Payouts are failing or not arriving in your bank account

How to Access Your Stripe Connection

  1. Click Wallet in the top navigation bar

  2. In the Payouts section click the Manage button

  3. On the Payouts page find the Stripe Account section on the right side of the page

Here you will see your current Stripe connection status and a Manage button to access your Stripe account settings.

How to Reconnect a Disconnected Stripe Account

If your Stripe connection has been lost the Stripe Account section will show a Connect button instead of the Stripe connected badge.

  1. Click the Connect button in the Stripe Account section

  2. You will be redirected to Stripe

  3. Log in to your existing Stripe account and reauthorize the connection to Perspire.tv

  4. Once authorized you will be redirected back to Perspire.tv and your Stripe connected badge will reappear

How to Update Your Bank Account or Stripe Details

If you need to update your bank account or other details within your existing Stripe account:

  1. Go to the Payouts page and find the Stripe Account section

  2. Click the Manage button next to your Stripe connection

  3. You will be redirected to your Stripe dashboard where you can update your bank account, personal information, or any other account details

  4. Save your changes in Stripe and return to Perspire.tv

Your updated Stripe details will apply to your next payout automatically.

How to Connect a Different Stripe Account

If you want to switch to a different Stripe account:

  1. Go to the Payouts page and find the Stripe Account section

  2. Click the Manage button to access your Stripe settings

  3. Disconnect the current Stripe account

  4. Click Connect to link a new Stripe account and follow the prompts

Note: Make sure any pending payouts have been processed before switching Stripe accounts to avoid any transfer issues.

Payout Not Arriving?

If you have reserved Coins for payout but the funds have not arrived in your bank account try the following:

  • Confirm your Stripe account shows Stripe connected on your Payouts page

  • Allow a few additional business days as bank transfers can take time to process after the payout date

  • Log in to your Stripe dashboard to check whether the transfer was initiated and if there are any issues flagged on your account

  • Contact our support team if the issue persists

Learn more: How to Report a Problem or Contact Support

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