At Perspire.tv we take your privacy seriously. This article gives you a plain language overview of the types of data we collect and why. For the full details please review our Privacy Policy at perspire.tv/privacy-policy.
What Data Do We Collect?
Account Information
When you create an account we collect basic information including your name, username, email address, and password. Trainers also provide additional information such as their fitness specializations and certifications.
Profile Information
Any information you choose to add to your profile such as your gender, date of birth, phone number, weight, height, fitness goals, and social media links.
Payment Information
When you purchase Coins or subscribe to a Coin package your payment is processed securely through Stripe. Perspire.tv does not store your full credit card details. Stripe handles all payment data in accordance with their own privacy and security standards.
Usage Data
We collect information about how you use the platform including content you view, workouts you access, searches you perform, and features you interact with. This helps us personalize your experience and improve the platform.
Device and Browser Information
We may collect information about the device and browser you use to access Perspire.tv including your IP address, browser type, and operating system.
How Do We Use Your Data?
We use the data we collect to:
Create and manage your account
Personalize your content recommendations on the For You page and Explore page
Process payments and manage your Coin Wallet
Send you important account notifications and platform updates
Improve the platform based on how users interact with it
Provide customer support when you reach out to us
Detect and prevent fraud and misuse of the platform
Do We Share Your Data?
We do not sell your personal data to third parties. We may share data with trusted service providers who help us operate the platform such as:
Stripe for payment processing
Amazon Web Services (AWS) for hosting and streaming
Intercom for customer support and in-app messaging
These providers are only given access to the data they need to perform their services and are required to protect your information.
Your Data and Your Rights
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate data
Request deletion of your account and associated data
Opt out of marketing communications at any time
To exercise any of these rights please contact our support team through the chat icon on any page of Perspire.tv.
Cookies
Perspire.tv uses cookies to keep you logged in, remember your preferences, and improve your experience on the platform. You can manage cookie settings through your browser settings at any time.
Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. All data transmitted on Perspire.tv is encrypted using industry standard SSL technology.
Changes to This Policy
We may update our privacy practices from time to time. When we make significant changes we will notify you through the platform or by email. We encourage you to review our full Privacy Policy periodically at perspire.tv/privacy-policy.
Questions?
If you have any questions about your privacy or how your data is used please reach out to our support team. Learn more: How to Report a Problem or Contact Support